Terms of Service
Stay Connected QLD Pty Ltd
ABN 51 700 217 438
Effective date: 29 July 2026
Last updated: 29 July 2026
1. About these Terms
These Terms of Service apply when you:

• Visit or use our website.

• Contact us for technology assistance.

• Request a quote.

• Make a booking.

• Purchase a service.

• Subscribe to a support plan.

• Receive in-home, telephone or remote technology support.

• Otherwise engage Stay Connected QLD Pty Ltd.

In these Terms:

• “Stay Connected QLD”, “we”, “us” and “our” mean Stay Connected QLD Pty Ltd.

• “Customer”, “you” and “your” mean the person requesting, receiving or paying for the service.

• “Services” means the technology support and related services supplied by us.

• “Device” means a computer, smartphone, tablet, printer, modem, router, smart television, storage device, peripheral or other technology equipment.

• “Support plan” means any ongoing, recurring or subscription-based service offered by us.

Our business details are:
Stay Connected QLD Pty Ltd
ABN: 51 700 217 438
Location: Bundaberg, Queensland
Website: www.stayconnectedqld.com.au
Email: help@stayconnectedqld.com.au
2. Acceptance of these Terms
You accept these Terms when you:

• Make or confirm a booking.

• Approve a quote.

• Pay for a service.

• Allow us to begin work.

• Purchase or renew a support plan.

• Use our remote-support service.

• Tick a box or otherwise indicate that you accept these Terms.

If another person makes a booking on your behalf, you accept these Terms when you permit us to provide the Services.
If you do not accept these Terms, you must not engage us or allow us to begin work.
3. Our Services
Stay Connected QLD provides general technology assistance, which may include help with:

• Smartphones and tablets.

• Desktop and laptop computers.

• Printers and scanners.

• Wi-Fi and internet connectivity.

• Modems, routers and home networks.

• Smart televisions and streaming services.

• Software and applications.

• Email and online accounts.

• Password-management tools.

• Data transfers and basic backups.

• Device setup and configuration.

• Online safety and scam awareness.

• Remote technology support.

• General assistance navigating online services.

The exact Services included in an appointment will depend on:

• The work requested.

• The condition and compatibility of the Device.

• Available appointment time.

• Access to required accounts, equipment and information.

• Third-party services and internet availability.

• Any quote, booking confirmation or written scope agreed with you.

4. What we do not provide
Unless expressly agreed in writing, our Services do not include:

• Financial advice.

• Legal advice.

• Medical advice.

• Taxation advice.

• Investment advice.

• Formal cybersecurity audits or certifications.

• Digital forensic investigations.

• Guaranteed data recovery.

• Board-level electronic repairs.

• Licensed electrical work.

• Telecommunications cabling requiring a separate licence or registration.

• Work that would breach a manufacturer’s warranty or applicable law.

• Access to an account or Device without proper authority.

• Assistance designed to bypass security controls or monitoring.

• Advice or services outside our reasonable skills and experience.

We may recommend an appropriately qualified or authorised service provider where a request falls outside our Services.
5. Quotes and estimates
We may provide a quote or estimate before commencing work.
Unless stated otherwise:

• A quote is based on the information available when it is issued.

• An estimate is an indication only and is not a fixed price.

• Additional work may result in additional charges.

• A quote may expire after the period stated in the quote.

• A quote may change if the information provided was incomplete or inaccurate.

• Parts, software, licences, subscriptions and third-party charges are additional unless expressly included.

We will seek your approval before undertaking material additional work that falls outside the agreed scope where reasonably practicable.
Minor work reasonably necessary to complete the agreed task may be undertaken without a further written quote, provided it does not materially change the anticipated price.
6. Service charges
Our charges may include:

• A minimum attendance or service charge.

• An initial service period.

• Additional time charged in specified increments.

• Travel charges outside our usual service area.

• After-hours, urgent or priority-service charges.

• Remote-support charges.

• Subscription or support-plan fees.

• Charges for parts, software, licences or third-party services.

• Cancellation or non-attendance fees.

• Other charges disclosed before or during the service.

The applicable price will be the price:

• Displayed on our website at the time of booking;

• Shown in your booking confirmation;

• Included in an accepted quote; or

• Otherwise agreed with you before the service.

Where pricing information differs, an individually accepted written quote or booking confirmation will generally take priority over general website pricing.
Unless stated otherwise, prices are in Australian dollars and include GST where GST is applicable.
7. Minimum service charge
A minimum service charge may apply even where:

• The requested task is completed quickly.

• The Device begins working without substantial intervention.

• The problem cannot be reproduced.

• The issue is caused by a third-party outage or service.

• The customer decides not to proceed after the technician has arrived or begun the remote session.

• The technician provides diagnosis, advice or recommendations but no repair is performed.

The minimum charge covers reserved appointment time, travel where applicable, assessment and professional assistance.
Any applicable minimum charge will be disclosed through our website, quote or booking process.
8. Additional time
Where work continues beyond the included service period, additional time may be charged in the increments stated in our pricing or booking confirmation.
We will endeavour to advise you when additional charges are likely. However, you are responsible for monitoring the appointment duration and may ask us to stop work at any time.
If you ask us to stop work:

• You must pay for Services supplied up to that time.

• The Device or task may be left incomplete.

• Additional work may require a new appointment and minimum service charge.

9. Payment
Unless otherwise agreed in writing, payment is due:

• At the completion of an appointment;

• At the time specified on the invoice;

• At the time a support plan is purchased or renewed; or

• Before work begins where prepayment is required.

We may accept payment through methods displayed on our website, invoice or payment terminal.
You must ensure that payment information provided is accurate and that you are authorised to use the selected payment method.
We may suspend or refuse further Services while an amount is overdue.
10. Invoices and receipts
We may issue invoices and receipts electronically.
You are responsible for providing a correct email address or other delivery details.
You must notify us promptly if you believe an invoice is incorrect.
A query or dispute about part of an invoice does not remove the obligation to pay any undisputed amount by its due date.
11. Overdue accounts
Where an invoice is overdue, we may:

• Send payment reminders.

• Suspend ongoing support.

• Decline new bookings.

• Cancel or suspend a support plan.

• Recover reasonable debt-recovery costs where legally permitted.

• Refer the debt to a collection agency or legal adviser.

We will not charge an undisclosed penalty or fee that is disproportionate to our reasonable loss or costs.
Nothing in this section limits any rights you may have under applicable law.
12. Bookings
A booking is not confirmed until we accept it and provide confirmation.
Booking requests are subject to:

• Technician availability.

• Location and travel requirements.

• The nature of the requested work.

• Safety considerations.

• The information provided by the customer.

• Any required deposit or prepayment.

We may contact you to clarify the requested work before accepting the booking.
You must provide accurate information about:

• The Device or issue.

• The service location.

• Relevant access requirements.

• Any known safety hazards.

• Any deadline or urgency.

• The person authorised to approve work.

• Any accessibility or communication needs relevant to the service.

13. Appointment times
Appointment times are estimates unless expressly confirmed as fixed.
We will take reasonable steps to arrive or connect at the agreed time. Delays may occur because of:

• Earlier appointments taking longer than expected.

• Traffic or weather.

• Illness or emergencies.

• Technical issues.

• Circumstances outside our reasonable control.

We will endeavour to notify you of a significant delay.
A reasonable delay does not automatically entitle you to compensation, but nothing in these Terms limits any rights available under Australian Consumer Law.
14. Customer cancellations and rescheduling
You may cancel or reschedule an appointment by contacting us.
Unless a different policy is disclosed when booking:

• Cancellations or changes made at least 24 hours before the appointment will not ordinarily attract a cancellation fee.

• Cancellations made less than 24 hours before an appointment may attract a reasonable fee reflecting the reserved time, travel commitments and loss reasonably incurred.

• A missed appointment or cancellation after the technician has arrived or the remote session has commenced may attract the applicable minimum service charge.

• We may waive a cancellation fee where there are exceptional circumstances.

Any cancellation fee will be reasonable and will not exceed the amount permitted by law.
15. Access to the service location
For an in-home appointment, you must ensure that:

• An adult customer or authorised representative is present.

• The technician can safely access the property and Device.

• Pets are appropriately restrained where necessary.

• The work area is reasonably clean and safe.

• Known hazards are disclosed before work begins.

• Parking or access instructions are provided where relevant.

• The technician is not exposed to smoke, threatening behaviour or unsafe conditions.

We may stop or refuse work where the location or conduct presents a reasonable health, safety or security risk.
Where we attend but cannot safely or reasonably perform the Service due to circumstances within your control, a minimum attendance or cancellation charge may apply.
16. Respectful behaviour
Customers, representatives and other people at the service location must treat our employees and contractors respectfully.
We do not tolerate:

• Threats.

• Abuse.

• Harassment.

• Discrimination.

• Intimidation.

• Violence.

• Deliberate exposure to unsafe conditions.

• Requests to perform unlawful or unethical activities.

We may immediately stop the Service and leave the premises or disconnect from a remote session where such conduct occurs.
You remain responsible for paying for Services supplied up to that point and any reasonable attendance costs, subject to applicable law.
17. Your authority
You confirm that you:

• Own the Device or have the owner’s permission to request the work.

• Are authorised to access the relevant accounts, systems, networks and information.

• Are authorised to approve the Services and incur the charges.

• Have obtained any required permission from an employer, family member, account holder or other owner.

• Will not ask us to access information unlawfully.

We may request evidence of identity, ownership or authority.
We may refuse work where authority is unclear or reasonably disputed.
18. Services arranged by another person
A family member, carer, guardian, support worker or other representative may arrange or pay for a Service.
That person does not automatically gain authority to:

• Access the customer’s private information.

• View account details.

• Direct changes to the customer’s Device.

• Make decisions for the customer.

• Receive information about the appointment.

We may seek direct confirmation from the customer or evidence that the representative is properly authorised.
Where practical, we will respect the customer’s own instructions, privacy and decision-making rights.
19. Customers requiring additional assistance
We aim to provide Services respectfully to older people, people with disability and customers who require communication or decision-making assistance.
We may pause or refuse a request where we reasonably believe:

• The customer does not understand the proposed action.

• A person is pressuring or coercing the customer.

• The customer may be experiencing financial exploitation or abuse.

• The requested action is not in accordance with the customer’s expressed instructions.

• Proper authority cannot be established.

• The work may expose the customer to unreasonable harm.

Where appropriate, we may recommend involving a trusted family member, authorised representative, bank, account provider or relevant authority.
20. Backups
Before we begin work, you are responsible for backing up important information, including:

• Documents.

• Photographs.

• Videos.

• Emails.

• Contacts.

• Messages.

• Accounting records.

• Password vaults.

• Application data.

• Other valuable files.

We may offer assistance with backups, but you remain responsible for:

• Confirming that a backup has completed successfully.

• Confirming that the backup contains the required information.

• Keeping recovery credentials and encryption keys.

• Maintaining additional copies of important information.

Unless expressly agreed in writing, we do not guarantee that a backup is complete, current, readable or capable of restoring every file, setting or application.
21. Risk of data loss
Technology work can involve an inherent risk of:

• Data loss.

• File corruption.

• Software incompatibility.

• Device failure.

• Account lockout.

• Settings changes.

• Application failure.

• Loss of saved passwords.

• Loss of access to encrypted information.

We will use reasonable care and skill when providing the Services.
To the extent permitted by law, we are not responsible for loss that results from:

• An existing fault or damaged Device.

• Pre-existing corruption, malware or data loss.

• Failure to maintain a suitable backup.

• Defective hardware.

• Third-party software or services.

• Missing passwords or recovery keys.

• Customer instructions given against our recommendation.

• Circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot legally be excluded.
22. Device condition and existing faults
You must tell us about known faults, damage or unusual behaviour before work begins.
We may document the visible condition of a Device before commencing work.
A Device may have pre-existing issues that are not immediately apparent, including:

• Failing storage drives.

• Battery damage.

• Liquid damage.

• Loose or damaged components.

• Malware.

• Corrupt operating systems.

• Overheating.

• Previous unsuccessful repairs.

• Unsupported software.

• Unlicensed or modified software.

Diagnosis or ordinary handling may reveal or worsen an existing fault without our work being the underlying cause.
We will not be responsible for pre-existing defects, subject to any rights that cannot be excluded by law.
23. Diagnosis and troubleshooting
Technology problems may have multiple causes and may not be consistently reproducible.
We do not guarantee that:

• Every problem can be identified.

• Every Device can be repaired.

• A repair will be economical.

• Data can be recovered.

• A third-party service will operate correctly.

• A problem will not recur.

• An old or unsupported Device will remain compatible with future software.

You must pay for reasonable diagnostic work even where no repair is possible, provided the Service has been performed with appropriate care and skill.
24. Recommendations
We may recommend:

• Replacement equipment.

• Software.

• Security tools.

• Internet plans.

• Backup services.

• Password managers.

• Third-party technicians.

• Other products or service providers.

Recommendations are based on information reasonably available at the time.
Unless expressly stated, we do not guarantee:

• Continued availability.

• Future pricing.

• Compatibility with every Device or service.

• The performance of an unrelated third party.

• That a recommended product will remain suitable following future updates or changes.

You remain responsible for deciding whether to purchase or use a recommended product or service.
We will disclose any material commission or commercial benefit where required by law.
25. Parts, products and software
Where we supply hardware, parts, products, licences or software:

• The price will be disclosed or agreed before supply.

• Manufacturer or supplier terms may also apply.

• Licence fees and subscriptions may be ongoing.

• Compatibility may depend on information supplied by you.

• Ownership may not pass until payment has been received in full, where legally permitted.

• Software remains subject to the relevant developer’s licence terms.

Manufacturer warranties are additional to, and do not replace, rights under Australian Consumer Law.
26. Customer-supplied products
We may agree to install or configure a product supplied by you.
We are not responsible for defects, missing components, incorrect specifications or incompatibility in a customer-supplied product unless the problem was caused by our failure to exercise due care and skill.
Additional charges may apply where:

• The product is unsuitable.

• Instructions or components are missing.

• Additional troubleshooting is required.

• The work takes longer because of the product’s condition or compatibility.

27. Passwords and security information
You should personally enter passwords, PINs, card details, security answers and verification codes wherever practicable.
We will not ordinarily retain:

• Account passwords.

• Banking PINs.

• Card security codes.

• One-time passcodes.

• Password-manager master passwords.

• Recovery keys.

Where you specifically request help storing or managing credentials, we may assist with setting up an appropriate password-management system.
You remain responsible for remembering or securely retaining:

• Master passwords.

• Recovery codes.

• Encryption keys.

• Account recovery details.

You should change a password after the appointment if you believe another person may know it.
28. Online banking and payments
We may provide technical assistance with accessing or navigating a legitimate banking website or application.
We do not:

• Provide financial advice.

• Decide whether a transaction should occur.

• Recommend investments or financial products.

• Make transfers for customers.

• Approve payments.

• Guarantee that a transaction is correct or safe.

You must personally:

• Review transaction details.

• Confirm the recipient.

• Enter banking credentials and security codes.

• Approve or decline the transaction.

• Contact your bank where fraud or an error is suspected.

We may refuse to participate in a transaction or disconnect from an account where we consider the request unsafe, unclear or potentially unauthorised.
29. Government and regulated services
We may provide technical assistance with websites and applications operated by government agencies or regulated service providers.
We do not represent those organisations and cannot:

• Provide official advice on their behalf.

• Guarantee eligibility or outcomes.

• Verify the legal accuracy of a declaration.

• Make a decision for the customer.

• Guarantee the availability of their systems.

You must review and approve all information, applications, declarations and requests submitted through your account.
30. Remote support
Remote support will only be provided with your permission.
You may be required to:

• Download or open remote-support software.

• Enter a connection code.

• Approve access.

• Remain available during the session.

During remote support:

• You may end the session at any time.

• We will only access areas reasonably required for the requested work.

• We will not intentionally access unrelated files or accounts.

• We will disconnect when the authorised work is complete.

• We will not reconnect without further authority unless an ongoing arrangement expressly permits it.

Remote access depends on internet availability, Device performance and third-party software.
We do not guarantee that every issue can be resolved remotely.
Where remote work cannot be completed, we may recommend an in-home appointment. Separate charges may apply and will be disclosed before that appointment is confirmed.
31. Remote-support security
You are responsible for:

• Being present or available during the session where requested.

• Closing private applications or documents that are unrelated to the work.

• Monitoring the work being performed.

• Ending the session if you are uncomfortable.

• Removing remote-support software after the session where appropriate.

• Following any security recommendations provided.

We will take reasonable precautions but cannot guarantee the uninterrupted security or availability of third-party remote-access systems.
32. Support plans and subscriptions
Where you purchase a support plan:

• The included Services, limits and price will be described at the time of purchase.

• The plan is for the named customer or household unless otherwise stated.

• Included support cannot be transferred or resold without our approval.

• Fair-use limits may apply.

• Unused time or support does not accumulate unless expressly stated.

• In-home visits, parts, software and third-party charges may be excluded.

• Additional work will be charged at the applicable rate.

• A support plan does not guarantee immediate or unlimited technician availability.

The specific plan description and booking confirmation form part of these Terms.
33. Fair use of support plans
Support plans are intended for reasonable personal or household technology support.
We may contact you to discuss your usage where it is substantially greater than reasonably expected for the plan.
Examples of use that may fall outside fair use include:

• Continuous or excessive support requests.

• Commercial IT support under a residential plan.

• Support for a large number of unrelated users or Devices.

• Repeated assistance caused by refusal to follow reasonable instructions.

• Requests for work that falls outside the plan.

• Abusive, fraudulent or unlawful use.

Before restricting a plan for fair-use reasons, we will ordinarily explain the concern and provide a reasonable opportunity to select a more suitable service, unless urgent action is necessary for safety, security or misuse.
34. Support-plan payments and renewal
A support plan may renew automatically at the interval disclosed when you subscribe.
By selecting automatic renewal, you authorise us or our payment provider to charge the applicable recurring fee to your nominated payment method.
We will provide reasonable notice of a material price increase before it applies to a future renewal.
You are responsible for:

• Keeping payment details current.

• Ensuring sufficient funds are available.

• Reviewing renewal notices and receipts.

• Advising us of billing errors promptly.

A failed payment may result in suspension of plan benefits until payment is made.
35. Cancelling a support plan
You may cancel a support plan by contacting us through the cancellation method displayed on our website or by emailing:
help@stayconnectedqld.com.au
Unless the plan states otherwise:

• Cancellation takes effect before the next billing period where sufficient notice is provided.

• No further recurring fee will be charged after the cancellation takes effect.

• You may continue using paid plan benefits until the end of the current paid billing period.

• Partial-period refunds are not ordinarily provided for a change of mind.

• Any refund required by Australian Consumer Law will still be provided.

• Amounts already owing for additional Services remain payable.

Cancellation must not be made unnecessarily difficult, and we will not require an unreasonable process merely to stop future renewals.
36. Changes to support plans
We may change the features, limits or price of a support plan where reasonably necessary.
For a material adverse change, we will give reasonable notice before the change takes effect.
Where practical, you may cancel before the changed terms apply.
We will not retrospectively reduce Services that have already been paid for unless:

• You agree;

• The change is required by law;

• A third-party service becomes unavailable; or

• Continuing the feature would create a material security or safety risk.

Where a paid feature cannot reasonably be supplied, we will provide any remedy required by law.
37. Third-party services
Our Services may involve third-party platforms such as:

• Internet providers.

• Email providers.

• Banks.

• Government services.

• Cloud-storage providers.

• Software developers.

• Device manufacturers.

• Streaming services.

• Remote-support providers.

• Payment processors.

• Telecommunications providers.

We do not control these third parties and are not responsible for:

• Their outages.

• Their prices.

• Changes to their products or terms.

• Account suspension decisions.

• Data retained by them.

• Their security practices.

• Their customer service.

• Their refusal to recover an account.

• Their future compatibility.

We will use reasonable care when assisting with third-party services, but any contract with a third party is between you and that provider.
38. Account recovery
We may assist with legitimate account-recovery processes.
We cannot guarantee that:

• An account can be recovered.

• A provider will accept supplied evidence.

• Deleted information can be restored.

• A provider will respond within a particular period.

• Security restrictions can be removed.

We will not impersonate you, submit false evidence or attempt to bypass lawful security controls.
You remain responsible for communicating with the account provider and proving ownership.
39. Scams, malware and fraud
We may provide general assistance identifying signs of scams, malware, unauthorised access or suspicious activity.
We do not guarantee that:

• Every scam or threat will be detected.

• A Device is completely free of malware.

• An account has not been compromised.

• Deleted malware has not caused prior damage.

• Future attacks will be prevented.

Where fraud or compromise is suspected, we may recommend that you:

• Disconnect the Device from the internet.

• Contact your bank.

• Change passwords.

• Contact the account provider.

• Report the matter to the appropriate authority.

• Obtain specialist cybersecurity or forensic assistance.

We may stop work where continuing could increase the risk of harm or interfere with an investigation.
40. Illegal, unsafe or unethical requests
We will not assist with:

• Unauthorised account or Device access.

• Stalking or covert monitoring.

• Bypassing parental, workplace or security controls without authority.

• Circumventing software licensing.

• Accessing pirated or unlawful content.

• Fraud or identity theft.

• Falsifying documents or records.

• Interfering with evidence.

• Any activity we reasonably believe is unlawful, deceptive, unsafe or unethical.

We may terminate the Service immediately if such a request is made.
Where required or authorised by law, we may preserve or disclose relevant information to an appropriate authority.
41. Privacy
We handle personal information in accordance with our Privacy Policy, available on our website.
By engaging us, you acknowledge that we may collect and use information reasonably necessary to:

• Manage your booking.

• Provide the Services.

• Process payment.

• Maintain service records.

• Communicate with you.

• Meet legal, insurance and business requirements.

You should read our Privacy Policy together with these Terms.
42. Confidentiality
We will take reasonable steps to keep customer information confidential.
We will not deliberately inspect, copy or disclose unrelated customer information except where:

• You authorise it.

• It is reasonably necessary to provide the Service.

• It is required or authorised by law.

• It is necessary to prevent or respond to a serious threat or suspected unlawful activity.

You should close unrelated documents, messages and applications before work begins where practicable.
43. Australian Consumer Law
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
These may include guarantees that Services will be:

• Provided with due care and skill.

• Fit for a purpose that you make known to us and that we agree to address.

• Supplied within a reasonable time where no time has been agreed.

Nothing in these Terms excludes, restricts or modifies:

• A consumer guarantee.

• A right or remedy.

• Any liability that cannot lawfully be excluded, restricted or modified.

Where a failure to comply with a consumer guarantee occurs, you may be entitled to a remedy under Australian Consumer Law.
44. No exclusion of mandatory rights
Any disclaimer, limitation or exclusion in these Terms applies only to the maximum extent permitted by law.
Where part of these Terms conflicts with a mandatory legal right, the mandatory legal right prevails and the remaining Terms continue to apply.
45. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable, including loss arising from:

• Business interruption.

• Lost opportunity.

• Lost profit.

• Loss of use.

• Third-party service interruption.

• Failure to maintain backups.

• Pre-existing Device or data defects.

This section does not exclude liability for:

• Fraud.

• Wilful misconduct.

• Personal injury caused by negligence where liability cannot be excluded.

• Breach of an applicable consumer guarantee.

• Any other liability that cannot lawfully be excluded or limited.

Any permitted limitation will be applied fairly and consistently with Australian Consumer Law.
46. Customer instructions and informed choices
We may explain available options, risks and likely costs.
Where you instruct us to proceed with an option after being informed of a material risk, you accept the normal and disclosed risks of that option.
This does not excuse us from providing the Service with due care and skill.
We may decline an instruction where we reasonably believe it:

• Is unsafe.

• Is unlawful.

• May cause disproportionate harm.

• Falls outside our competence.

• Requires authority that has not been established.

47. Events outside reasonable control
Neither party will be responsible for delay or failure caused by circumstances outside their reasonable control, including:

• Natural disasters.

• Flood, storm or fire.

• Government restrictions.

• Telecommunications outages.

• Internet failure.

• Power failure.

• Widespread cyber incidents.

• Transport disruption.

• Supplier failure.

• Serious illness or emergency.

The affected party must take reasonable steps to reduce the impact.
This section does not affect obligations or remedies that cannot be excluded by law.
48. Our right to cancel or suspend a Service
We may cancel, suspend or stop a Service where:

• Payment is overdue.

• Required information has not been provided.

• The customer lacks authority.

• The environment is unsafe.

• The customer behaves abusively.

• The request is unlawful or unethical.

• The work falls outside our capabilities.

• Continuing could cause unreasonable harm.

• A required third-party service is unavailable.

• Circumstances outside our control prevent performance.

Where we cancel before supplying a prepaid Service for reasons not caused by you, we will provide an appropriate refund or credit for the unsupplied portion.
Where cancellation results from your breach or conduct, you remain responsible for Services already supplied and reasonable costs incurred, subject to applicable law.
49. Complaints and service concerns
Please contact us promptly if you are dissatisfied with a Service.
Contact:
Stay Connected QLD Pty Ltd
Email: help@stayconnectedqld.com.au
Please provide:

• Your name.

• Appointment or invoice details.

• A description of the concern.

• Any relevant photographs or screenshots.

• The outcome you are seeking.

We will assess the concern and provide any remedy required under Australian Consumer Law.
You must give us a reasonable opportunity to inspect or assess an alleged problem where appropriate.
50. Dispute resolution
The parties should first attempt to resolve any dispute through direct, good-faith communication.
If the dispute is not resolved, either party may propose mediation before commencing court proceedings.
Nothing in this section prevents either party from:

• Seeking urgent interim relief.

• Making a complaint to a regulator.

• Using a tribunal or court process.

• Exercising rights under Australian Consumer Law.

51. Website content
Information on our website is general information only.
We take reasonable steps to keep it accurate, but website content may:

• Become outdated.

• Contain inadvertent errors.

• Not apply to every Device or situation.

• Depend on third-party information.

You should not rely on general website content as a substitute for advice based on your specific circumstances.
52. Website availability and security
We do not guarantee that our website will always be:

• Available.

• Error-free.

• Secure.

• Free from harmful code.

• Compatible with every browser or Device.

You are responsible for maintaining appropriate security and backups when using the internet.
We may suspend or modify the website for maintenance, security or operational reasons.
53. Intellectual property
Unless otherwise stated, the website and its original content are owned by or licensed to Stay Connected QLD Pty Ltd.
You may view and print website content for personal, non-commercial use.
You must not, without permission:

• Reproduce substantial website content.

• Republish it commercially.

• Modify or misrepresent it.

• Use our branding or logo.

• Present our content as your own.

• Use automated methods to copy or exploit the website.

Third-party names, trademarks and materials remain the property of their respective owners.
54. Links to other websites
Our website may link to external websites for convenience.
A link does not necessarily mean that we:

• Endorse the provider.

• Control the website.

• Guarantee its accuracy.

• Accept responsibility for its security or content.

You use external websites at your own discretion and subject to their terms and privacy policies.
55. Changes to these Terms
We may update these Terms to reflect changes to:

• Our Services.

• Pricing structures.

• Technology.

• Suppliers.

• Business practices.

• Legal requirements.

The current version will be published on our website with its effective date.
Changes will apply to Services booked after the updated Terms take effect.
For ongoing support plans, we will provide reasonable notice of a material adverse change before it applies.
Changes will not remove rights that have already accrued or retrospectively alter a completed transaction.
56. Severability
If a court or tribunal finds that part of these Terms is invalid, unlawful or unenforceable:

• That part will be read down to the minimum extent necessary where possible.

• Otherwise, it will be removed.

• The remaining Terms will continue to operate.

57. No waiver
A failure or delay by either party to enforce a right does not waive that right.
A waiver is only effective for the specific matter for which it is given.
58. Entire agreement
These Terms, together with any applicable:

• Accepted quote.

• Booking confirmation.

• Support-plan description.

• Invoice.

• Privacy Policy.

• Written variation agreed by both parties.

form the agreement between us for the relevant Service.
Where documents conflict, the following order generally applies:

1. Any individually negotiated written agreement.

2. An accepted quote or booking confirmation.

3. A specific support-plan description.

4. These Terms.

5. General website information.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.
59. Assignment
You must not transfer your rights or obligations under an ongoing service arrangement without our written consent.
We may transfer our rights and obligations as part of a genuine sale, restructure or transfer of the business, provided this does not materially reduce your rights and is permitted by law.
60. Governing law
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the courts and tribunals having jurisdiction in Queensland.
This section does not prevent a customer from exercising any right to bring a claim in another jurisdiction where applicable law permits.
61. Contact details
Questions about these Terms should be directed to:
Stay Connected QLD Pty Ltd
ABN: 51 700 217 438
Location: Bundaberg, Queensland
Website: www.stayconnectedqld.com.au
Email: help@stayconnectedqld.com.au